Privacy Policy

1. About this policy

Matteo Renovations Ltd. (“Matteo”, “we”, “us”) respects the privacy of people who contact us about renovation, refurbishment, restoration and waterproofing. This policy explains the handling of personal information received through the website and related enquiries by telephone or email.

Personal information means information about an identifiable individual. Business contact information used solely to communicate with a person about their employment, business or profession may be treated differently under applicable Canadian privacy law.

Privacy questions and requests can be directed to Matteo management using the contact details below, with “Privacy request” in the subject line.

2. Information we receive and why

When you contact Matteo, the information relevant to your request may include:

• Your name, email address, telephone number and preferred contact method.
• Your company or condominium name, your role and the property location.
• The proposed work, affected areas, timing, budget guidance and information you choose to include in your message.
• Photographs, drawings, reports and correspondence you provide when discussing a property or proposed project.

This information helps us respond to you, understand the request, discuss a site review or proposal and maintain the related correspondence. If a project proceeds, additional information and uses may be explained in the project documentation.

Please provide only information relevant to your enquiry. Avoid sending identification documents, payment card details, medical information, alarm codes or unnecessary information about residents or other individuals. Obtain any necessary permission before sharing someone else’s personal information or photographs of private spaces.

We seek consent appropriate to the information and its purpose, except where the law permits or requires otherwise. An enquiry does not by itself authorize unrelated promotional emails. Any optional marketing activity requires an appropriate consent process and a way to withdraw.

3. Service providers and other disclosures

Handling an enquiry can involve providers of website hosting, business email, telephone services, IT support and security. Relevant information may also need to be discussed with a property representative, consultant or trade involved in assessing your request, with appropriate authority or consent. Information should be limited to what is needed for that purpose.

Service providers may process information outside Ontario or Canada, where it can be subject to the laws of that jurisdiction. You may contact Matteo management for details about the service providers handling your enquiry and applicable processing locations.

Information may also be disclosed where required or permitted by law, including a lawful request, or where necessary to establish or protect legal rights. Any new, unrelated purpose or disclosure requiring consent must be explained before proceeding.

4. Cookies and technical information

Website hosting and security systems may process technical information such as an IP address, requested pages, access times, browser information and error or security events to deliver and protect the site.

The website does not embed analytics scripts, advertising pixels, third-party maps or video players in its page templates. WordPress may use cookies for administrator sign-in and session security. The enquiry form sends the information you enter to Matteo and stores a copy in its restricted WordPress enquiry inbox. A notification is also sent through business email services when available.

Browser settings allow you to manage or delete cookies; blocking essential cookies can affect sign-in or other features. If analytics, marketing or embedded services are introduced, their purposes and any required choices will be explained before they are enabled.

5. Retention and safeguards

We keep enquiry information only for as long as reasonably needed for the enquiry, any resulting project, applicable recordkeeping requirements and the establishment or defence of legal claims. Information no longer needed is to be securely deleted or anonymized, subject to legitimate backup and legal retention requirements. Contact Matteo management with questions about retention of your enquiry or project records.

Access should be limited to people and providers who need the information for an authorized purpose. Safeguards should reflect the sensitivity of the information and include appropriate access controls and secure handling practices. No website or email transmission can be guaranteed completely secure. Contact us before sending unusually sensitive information so an appropriate method can be discussed.

6. Access, corrections and consent

You may contact Matteo to ask about the personal information held about you, request access or correction, withdraw consent for a particular use, or raise a privacy concern. We may need to verify your identity using information proportionate to the request. Please do not email identification documents unless an appropriate process has been agreed.

Requests are subject to applicable legal exceptions and response periods. Withdrawing consent may affect our ability to respond to an enquiry or provide a requested service. Some information may need to be retained for legal or contractual reasons; we will explain relevant limits.

If a concern is not resolved, you can contact the Office of the Privacy Commissioner of Canada for information about your options.

7. Questions and updates

Contact Matteo management for privacy questions, access requests or concerns:

The date above identifies the most recent update. Material changes to purposes or consent requirements will be communicated as required by applicable law; posting an updated policy alone does not replace consent where it is needed.